This Privacy Policy describes how The Racquet Club Austin (the "Company") collect, use, and share your personal data.
Last Updated: July 21, 2025
The Company ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including websites, mobile applications, and related services (collectively, the "Services"). By using the Services, you agree to the collection and use of your information as outlined in this Privacy Policy.
We collect several types of information from and about users of our Services, including:
(a) Information You Provide to Us
Personal Information: This may include your name, email address, phone number, postal address, payment information, and any other personal details you provide when creating an account or interacting with our Services.
Business Information: If you are using our platform on behalf of a club, facility, or organization, we may collect information about your business, including its name, address, tax ID, and contact details.
(b) Automatically Collected Information
Usage Data: We automatically collect information about how you access and use our Services, including IP address, device information, browser type, and activity patterns.
Cookies and Tracking Technologies: We use cookies, beacons, and similar technologies to track activity on our Services and store certain information. This helps us personalize your experience and understand usage trends. Your browser may send a “Do Not Track” signal; at this time, the Services do not respond to such signals.
(c) Third‑Party Information
We may collect information from third‑party services (e.g., social media platforms, payment processors) that you integrate or connect with the Company.
(d) California Categories of Personal Information (CalOPPA)
To comply with the California Online Privacy Protection Act ("CalOPPA"), we disclose that we collect the following categories of personally identifiable information:
Identifiers – name, postal address, email address, telephone number
Commercial Information – records of memberships, bookings, and purchases
Internet / Electronic Network Activity – IP address, device and browser data, log files, cookies
Geolocation Data – approximate location derived from IP address
Financial Information – tokenized payment‑card details processed by our payment provider
We use the information we collect for a variety of business purposes, including:
To Provide and Improve Our Services: We use your information to operate, maintain, and improve the functionality of our platform.
To Process Transactions: Your payment and business details are used to process memberships, bookings, and purchases via the platform.
For Communication: We may send you emails, alerts, and other communications regarding your account, bookings, and promotions.
For Analytics: We may analyze usage patterns to improve our Services, detect fraud, and ensure the security of our platform.
For Marketing: We may use your information to inform you about new features, products, or services you may find interesting.
We may share your information in the following ways:
Service Providers: We may share your information with third‑party vendors and service providers that assist with operations such as payment processing, cloud hosting, analytics, and email communications.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.
Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
No Sale / No Third‑Party Direct Marketing: We do not sell personal information, and we do not share it with third parties for their own direct‑marketing purposes. If this ever changes, we will update this Privacy Policy and provide a “Do Not Sell or Share” link as required by law. California residents may also request disclosure of such practices (Cal. Civ. Code §1798.83, the “Shine‑the‑Light” law) by emailing player-support@getopencourt.com.
You have several options regarding your information:
Access and Update: You may access or update your account information at any time through the account settings page.
Opt‑Out of Marketing: You can opt‑out of receiving promotional emails by following the unsubscribe instructions in those communications.
Review or Delete Your Information (CalOPPA): You may request a copy of the personal information we hold about you—or ask us to correct or delete it—by emailing player-support@getopencourt.com.
Nevada Sale Opt‑Out: Nevada residents may submit a request directing us not to sell their covered information by emailing player-support@getopencourt.com. We do not currently sell personal information.
We employ reasonable technical, organizational, and administrative measures to protect your information. However, no security measures are infallible, and we cannot guarantee the absolute security of your data. If a data‑security incident involving personal information occurs, we will notify affected individuals—and any required state authorities—without unreasonable delay and, where legally mandated, within 72 hours of becoming aware of the breach.
We retain your personal information for as long as your account is active or as needed to provide you with the Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Continued use of our Services after changes to the Privacy Policy will be deemed acceptance of those changes.
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at contact@getopencourt.com